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A family with an elderly passenger and a small child

A family of four with an elderly passenger at Tan Son Nhat

Client anonymised at their request

Party size: 4Mobility equipment provided
  • A host directing a family at a priority desk in an airport terminal

The situation

A long flight, one passenger with limited mobility and a small child.

What we did

Met at the air bridge with a wheelchair, taken through the family priority lane and walked out to the car.

The outcome

The family did not queue at any point.

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